Social Media Marketing

Online Reputation Management

Bengaluru   |   Full Time

About Hiveminds

 

HiveMinds Innovative Market Solutions is a Bangalore based Online Marketing Strategy & Services firm. HiveMinds specializes in working with early stage companies as a premium marketing partner providing overall marketing plan, expert SEO & SEM Services and working with businesses to improve online customer engagement & conversions.


HiveMinds can provide you with sophisticated & intelligent tools/reports to analyze the market, research on keywords, link analysis, competition analysis and accordingly devise strategies.


Why Hiveminds?

 

We give you a great scope to go above and beyond

If you’re somebody who is flexible and enthusiastic about learning, this is definitely it!

We are a hive of about 150 people, which means you get to brainstorm and build on the most brilliant ideas altogether

You’re the eyes and ears for various clients, which means you take a huge chunk of responsibility in keeping up a brand’s reputation

If you take pride in your organizational skills and ownership, this place is surely for you to take it a notch up

 

Requirements

 

Graduate in Marketing or Communications

2-3 years of experience in online reputation management

Good sense of prioritization and ability to handle critical situations with ease

Amazing communication skills, usage of right vocabulary and tone when required


Responsibilities

 

Manage responses on all the social media platforms

Do a sentiment analysis, handle a critical situation and close loop with the customers once the concern is addressed

Build a seamless mechanism for a quick redressal of the customer concerns

Coordinate and communicate with the internal teams and clients to ensure a positive experience on the social media platforms

Flagging and reporting major issues in a timely manner to avoid any negative reputation

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