Social Media Marketing

Client Servicing Manager

Bengaluru   |   Full Time

Client Servicing – Manager/Assistant Manager

Reports to : Client Servicing Head

About HiveMinds:

HiveMinds is a Bengaluru based full service digital marketing Company and consultancy with specialization in search, display and programmatic buying. The agency also provides social media management, creative content, digital PR, analytics and strategic consulting. The company owns unique technology, tools and data analytics methodologies that enables it to deliver outstanding results to its clients. The Company works with clients such as Domino’s, Nivea, Big Basket,, MobiKwik and many others. HiveMinds is a unit of Madison World which through its 11 companies served last year, as many as 500 advertisers.

Job Overview

Manager- CS is a strategic connection between HiveMinds and the client. The key deliverable is the consistent achievement of client targets and growth.

Responsibilities and Duties


Responsible for delivering results for the allocated clients through coordination with the account delivery teams

Create and develop opportunities with existing clients for festival activation, new launch promotions etc

Flawless execution of all day-to-day client deliverables- such as reports, updates against planned budgets, target achievement etc

Coordination with various client teams for processing of Pos, payments etc


Ensure smooth operations on client campaigns by aligning delivery and project management teams

Revenue recording, collection follow-ups and overall health of account

Key Performance Indicators:

Client NPS

Client revenue target

Internal Team feedback on the clarity of directions, client expectations setting etc

Must have skills:

Presentations – Story telling & PowerPoint skills

People management- Internal & External

Written & verbal communication

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